Here you will find a list of commonly asked questions, organized by the general topic of the questions. For example, if you cannot log in see the User Account section below.

User Account

This document walks you through how to log in for the first time to change your temporary password. This documents steps are also used to change your password when required to every 90 days.

(.pdf, 499K)

Step-by-step instructions on how to change your YCCC password using the Outlook Web App you use to access your YCCC email.

**This document requires you to know your current password and be able to log in.

(.pdf, 592K)
Campus Software and Network

Your YCCC account gets you free access to Office 365. This document walks through how to log in and set up your Office 365 account.

(.pdf, 664K)

This document walks you through how to connect to the YCCC Student WiFi network when on campus.

Anyone using an Apple device (iPhone, iPad, or Mac) must read this document, as there is a known issue and fix for Apple Devices.

(.pdf, 643K)

This PDF offers suggestions from the IT department on what to look for when buying a computer as a YCCC student.

(.pdf, 733K)
Email

This document shows you how to add your YCCC email to your mobile device. The document was made on an iPhone, but the information should be the same for all devices.

(.pdf, 141K)

This document goes over some basic ways to tell if an e-mail is fraudulent.

(.pdf, 647K)
Blackboard

Sometime you might have more courses visible in blackboard than you want to see. This document provides steps on how to hide courses from view in Blackboard.

(.pdf, 367K)

Are you having trouble seeing discussion posts in your blackboard course? This document outlines troubleshooting steps to resolve this issue.

(.pdf, 576K)
Resolved Issues

Users with the forum role of "Manager," receive an "Access Denied" error message when attempting to access an unavailable Forum.

(.pdf, 44K)

On a test that is presented with questions all at once, the cursor and screen jump to the last question, on the bottom of the screen, while the user is only partially complete with the test.

(.pdf, 47K)

Word wrapping breaks up words within Given Answer when grading essay questions.

(.pdf, 45K)
There are no Handouts for this set.