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Technical Support

Technical Support

YCCC provides on-campus support for students, staff and faculty. Our office is located on the second floor across from the library in room A216/A218.

If you are having technical difficulties with any of the YCCC provided services, please check our FAQ section found here, or let us know by submitting a support ticket to the IT support desk.

Guidelines for submitting a support request:

When submitting a support request, please provide as much detail as possible. Please include the following:

  • Your full name
  • Your student ID number. If you do not have this, please contact enrollment services at (207) 216-4492 or (207) 216-4402.
  • If you are having a problem with a computer, please include the computer's tag number. This is on a white YCCC sticker on the side or top of the computer's case. It will be a 4-digit number. Please also include the room where the computer is located.
  • If you are having an issue with the college website or portal (not including login issues), please include the URL to the page you are having the issue on.

 

Fill out the below form to submit a support ticket:

 

Contact Information

Office Hours for Summer 2019 (Rooms: A216/A218):
Monday - Friday: 7:30AM to 4:30PM EST

Department Contact Info
Email: tss@yccc.edu
Phone: (207) 216-4455

Paul Archer
Information System Specialist II
York County Community College
Email: parcher@yccc.edu
Phone: (207) 216-4455

Brian Hall
Information System Specialist II
York County Community College
Email: bhall@yccc.edu
Phone: (207) 216-4338

Eric Bourque
Director of Information Technology
York County Community College
Email: ebourque@yccc.edu
Phone: (207) 216-4336

Known Issues

YCCC Password policy change - All users must change their password
High priority
Wed, Oct 3 2018 at 6:08 PM

On Thursday October 3rd YCCC has changed its password policy, which will result in anyone who has not changed their password in the past 90 days to be locked out until they do so. There are two ways you can change your expired password.

If you are on-campu...

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Safari assignment issues with Blackboard
High priority
Posted By Brian Hall
Mon, Sep 17 2018 at 9:04 AM

At this time Mac users using the Safari Browser appear to be having issues uploading assignments to Blackboard. Please download the Mozilla Firefox Browser, and try your upload using that instead. You can download Firefox for free at: https://www.mozilla....

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Rave login issues for Apple users
High priority
Posted By Brian Hall
Tue, Sep 4 2018 at 10:15 AM

At this time there is a known issue preventing apple device users (iPhone, iPad, and Mac computers) from logging into our Rave alert system using the Safari web browser.

In order to log in on a Mac or apple device, please download and use the Mozilla Firef...

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IT Calendar