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Technical Support

Technical Support

Can't log in?

Are you logging in for the first time? Try these instructions:
https://help.yccc.edu/techSupport/faq/293444

Have you forgotten your password, or it's not working right? Try these instructions:
https://help.yccc.edu/techSupport/faq/312101

Need technical support?

Please fill out this Technical Support Request Form.

When submitting the support request, please provide as much detail as possible. Please include the following:

  • Your full name

  • Your student ID number. If you do not have this, please contact your Success Coach here or you can email The Office of Registration & Records at enrollmentservices@yccc.edu. 

  • If you are having a problem with a computer, please include the computer's tag number. This is on a white YCCC sticker on the side or top of the computer's case. It will be a 4-digit number. Please also include the room where the computer is located.

  • If you are having an issue with the college website or portal (not including login issues), please include the URL to the page you are having the issue on.

 

 

Known Issues

YCCC Password policy change - All faculty & staff must change their password
Wed, Oct 3 2018 at 6:08 PM

On Thursday October 3rd, YCCC has changed its password policy, which will result in any faculty or staff who has not changed their password in the past 90 days to be locked out until they do so. There are two ways you can change your expired password.

If y...

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Rave login issues for Apple users
Posted By Brian Hall
Tue, Sep 4 2018 at 10:15 AM

At this time there is a known issue preventing apple device users (iPhone, iPad, and Mac computers) from logging into our Rave alert system using the Safari web browser.

In order to log in on a Mac or apple device, please download and use the Mozilla Firef...

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Contact Information

Office Hours for Summer 2020 (Rooms: A216/A218):
Monday - Friday: 8:00 AM to 8:00 PM EST

Department Contact Info
Email: tss@yccc.edu
Phone: (207) 216-4455 (Leave a voicemail and the first available tech will get back to you.)

Paul Archer
Information System Specialist III
York County Community College
Email: parcher@yccc.edu
Phone: (207) 216-4455

Brian Hall
Information System Specialist III
York County Community College
Email: bhall@yccc.edu

 

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