Here you will find a list of commonly asked questions, organized by the general topic of the questions. For example, if you cannot log in see the User Account section below.

User Account

Title Description File type

How to Log on to your YCCC user account for the first time.

.pdf

Step-by-step instructions on how to change your YCCC password using the Outlook Web App you use to access your YCCC email.

**This document requires you to know your account recovery option that you setup during your first logon to email.

.pdf

Campus Software and Network

Title Description File type

This PDF offers suggestions from the IT department on what to look for when buying a computer as a YCCC student.

.pdf

This guide will show staff and faculty how to use the FortiClient VPN software to access to campus remotely.

.pdf

This document walks you through downloading and installing Office 356, which is free for all students, staff, and faculty.

.pdf

This document walks through how to upload a file and share it with someone.

.pdf

Instructions for accessing the college wireless network.

.pdf

Info graphic pertaining to best practice processes to follow while using the ZOOM service for meetings and course work. 

.pdf

Email

Title Description File type

This document shows you how to add your YCCC email to your mobile device. 

.pdf

This document goes over some basic ways to tell if an e-mail is fraudulent.

.pdf

You must have permissions and access levels to add the mailbox. 

.pdf

How to show the "From" field in Outlook email. Allows user to pick the sender email to show the recipient. For example, instead of showing "From: Joe Smith" when sending from "YCCC Email" shared mailbox, Joe Smith can pick the "YCCC Email" mailbox and the recipient will see that instead of "Joe Smith". 

.pdf